Please allow 5 - 7 business days to receive tracking information. We will make every effort to keep you well informed should any delays arise.
Most Spot On Square furniture is delivered via freight carrier. Some small items, such as wall decor and the hiya rocker will ship via UPS ground. At this time Spot On Square only ships within the contiguous United States. Most in stock items will ship within 5 business days (do not count weekends or holidays). Be mindful that is not a delivery date, but ship by date. Please note that while we rarely take longer than the estimated lead time, this is an estimate and not a guarantee. Please plan accordingly for receiving your furniture as our carriers do not offer storage for more than a few days to schedule your delivery. Once your item ships, you will receive tracking information that will include an estimated arrival date. Freight delivery options are noted below. Please also take careful note of the section below regarding receiving your shipment so we may help you in the most efficient way possible should you encounter any problems.
Shipping charges may apply to some items. Charges will be added in the shopping cart at checkout.
FREIGHT DELIVERY OPTIONS
When ordering through Spot On Square, standard/curbside shipping is free. At this time, we only ship within the contiguous US. Please contact us for guidance should you be outside this area. For residential deliveries, the carrier has been instructed to call to arrange delivery once the items reach their destination city. Tracking information will be provided via email once your item ships. Please be sure to track your shipment in order to plan ahead and make appropriate arrangements for curbside delivery. Two capable people are recommended for receiving heavy items such as cribs and dressers. We do offer upgrades to this service for an additional fee. Please see options and rates below*:
Standard Curbside/Self Service Delivery (included)
- The delivery truck will park at the curb in front of your home.
- Arrangements must be made for someone to be onsite for inspection of goods, help take items off truck and bring items indoors without assistance from the freight carrier. At least two capable people are recommended for receiving heavy items such as cribs and dressers.
- Liftgate service will be provided for large orders and/or those with dressers, credenzas, large bookshelves. Items will be on a pallet. Most (but not all) drivers are willing to cut any strapping bands and take the pallet away for you upon request.
- PLEASE NOTE: Once order is in transit, curbside delivery cannot be upgraded.
DELIVERY SERVICE UPGRADES:
Some of the upgraded services below may not be available in all delivery areas. We will contact you prior to shipping if we learn a service is unavailable for your area.
Due to the changing circumstances of COVID-19, upgraded service levels requiring delivery indoors, may be downgraded at the time of delivery as a safety precaution. In the unlikely event the service level is downgraded by the carrier, you will be reimbursed the difference in service level cost.
First Dry Area (+ $99)
- Includes lift gate delivery off of truck and 1 man delivering to the first dry area location (garage, porch or driveway)
Threshold Delivery (+ $149)
- Items are taken off the truck, unpalletized and brought inside the home by a two person delivery team. This includes a maximum of two flights of stairs outside the delivery address. Please contact us if you have more.
- The items will be brought inside your front door and left in original packaging. Large orders over 4 pieces may have additional charges. Please contact us at orders@spotonsquare.com to inquire.
Premium Delivery (+ $179)
- Two person delivery inside the home and placed in room of choice. Items delivered to main and/or second level (up or down)
- All items unpacked and packaging debris removed. This service does not include assembly.
- Large orders over 4 pieces may have additional charges. Please contact us at: orders@spotonsquare.com to inquire.
White Glove Delivery* (+ $289)
*Does not include crib assembly. Light assembly of furniture such as attachment of drawer fronts and changing trays.
- Two person delivery inside the home and placed in room of choice. Items delivered to main and/or second level (up or down)
- All items unpacked, basic set up, and packaging debris removed. Thirty minutes of light assembly.
- Large orders over 4 pieces may have additional charges. Please contact us at: orders@spotonsquare.com to inquire.
* Remote Areas (less than 12% of US population) and Isolated Areas (less than 1% of US population) will incur an additional surcharge and may take additional business days to complete delivery. If it is determined your shipping location falls into one of these areas, we will contact you as soon as possible to let you know and provide information. If you think you may be in one of these areas, please contact us for assistance and quote.
IMPORTANT CUSTOMER INFORMATION FOR RECEIVING YOUR SHIPMENT
Incidence of shipping damage for Spot On Square products is rare. However, please take note of the following instructions below for receiving your furniture. Following these guidelines will ensure a faster and more comprehensive resolution for you in the event of damage to your product in transit.
Before signing for delivery, be sure to check cartons carefully for any signs of damage that may have occurred in transit.
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Should you notice damage to any cartons at the time of delivery, note on the delivery paperwork before you sign for it.* For example, "Carton Damage - (detail what you see).” Please do your best to make a thorough visual inspection of all cartons and make your own personal notations on the paperwork. If possible, take a picture of your notations on the paperwork for your records.
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Any appearance of carton damage must be noted on the paperwork to ensure replacement coverage should you find concealed damage upon more detailed inspection. Do not hesitate to note the smallest dent or crease in the packaging upon signing for delivery. A signature that does not note any signs of damage is your authorization of acceptance and release of liability.
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In the majority of cases, the product inside the protective cartons is undamaged even though the carton may look otherwise. Should you find any damage to parts upon opening cartons, send us images of the damaged part as well as the carton. We will work with you to manage the replacement of any damaged parts. This is the best process to ensure you receive what you need in the most timely manner. We MUST be notified within 2 days of receiving your delivery.
* Please DO NOT refuse delivery unless the inner contents of each carton have been inspected and the majority of shipped product is found to be damaged (not just the outer cartons). Note reasons for refusal on the paperwork in your own hand (do not have the driver notate), take pictures of all the cartons, product damage, and paperwork notations, and contact us immediately. If the shipment is refused due to damage, it will be inspected once returned. If it is found there are no damages as outlined above, you will be responsible for the shipping costs incurred. Restocking fees for undamaged product may apply.
Please open and inspect your furniture within 2 days of receiving whether or not you suspect damage, even if you do not expect to use your product for a while. Should you find shipping damage, the guidelines below must be followed within 2 days of receiving your delivery:
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Note in as much detail as possible on the delivery paperwork should you notice possible damage or missing cartons at time of delivery. Take a picture of your notations on the paperwork.
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Contact Spot On Square immediately for missing cartons or visible damage seen at time of delivery and w/in 2 days for concealed damage. Keep all packaging and parts until notified to discard (sometimes carriers will come make an inspection and require all packaging present).
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Take digital photos:
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of the affected area outside of the carton (even if carton appearance is minor or appears unaffected)
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of damaged product inside the box
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of the affected part(s) - an up close shot & an overall shot of the entire part or unit
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Send an email to contact@spotonsquare with the following information:
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Attach requested images
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If possible, attach copy/picture of delivery paperwork showing showing the notated damage
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Name of purchaser, Spot On Square order number, and date of delivery
Spot On Square reserves the right to make a damage assessment and propose reasonable resolution(s) at its discretion. If you have received a damaged product that can be remedied with replacement parts, Spot On Square will provide these parts. Should you choose to return an item rather than accept replacement parts or other remedies offered: You will be refunded the amount of your order less original outbound shipping charges incurred by Spot On Square. Please note that any original upgraded delivery fees paid are non-refundable. Restocking fees may apply. See return policy for full details.
We are excited for you to set up your Spot On Square furniture and will work through this with you as efficiently and effectively as possible. We do understand that this can be a busy time for you and sometimes there are unavoidable circumstances - should a problem or question arise, please do not hesitate to contact us at contact@spotonsquare.com or by calling 800.308.0046. We will always do our best to provide you with superior customer service and the best solution possible.